Listening to the Verbal and Non-Verbal
Name: Listening to the Verbal and Non-Verbal
Date: July 9, 2020
Time: 1:00 PM - 5:00 PM CDT
Almost everyone has heard of "Active Listening", but have you heard of the other eight kinds? Listening is a neglected leadership skill. By honing your listening skills, you will gather information, develop rapport, and influence those around you. Consider words, meanings, and messages within the context of non-verbal communication. Learn how to project confidence and calm at your next meeting, determine if your customer is telling the full truth, and understand your boss's silence. This class is part of the Business Communication Certificate.